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The citation number must be entered exactly as it is seen, including the
capital state abbreviation and dashes. In the license plate field, just
provide the numbers and letters in all caps. The state and spaces are not
needed and it will keep you from accessing the citation.
If you continue to have problems, you can reach a support technician at
or we can
assist you over the phone M-F 8am - 5pm CST at 1-877-310-8883.